A few examples of services we can offer:
Email Notification of Customer Comments and Messages
Your online store customers add comments to their orders at checkout. Your customers
also send you messages through the store. You have no way of knowing about these
unless you check every order in the control panel.
BackOfficeBot can send you a detailed email whenever a customer sends a message.
Integrating with Your Logistics Center
Your inventory is stored at a logistics center and shipped from there to your customers.
You need to manually send an order list to the logistics center every day by a certain
time. BackOfficeBot can automatically transmit the orders to the logistics center
as they are placed. And with no human errors.
Preparing Your Orders for Fulfilment
You have a set of rules and you implement it on your orders, one by one. For example:
you want to specify to the logistics center a specific shipping provider for orders
that contain a certain product. BackOfficeBot can correct orders according to a
set of rules that you define, and transmit them corrected to the logistics center.
Shipping Products Directly from the Supplier
Some of the products you sell online can be shipped directly from the supplier to
the customer, saving on shipping and handling costs. Currently you have to check
each order to identify these. BackOfficeBot can identify such orders and automatically
transmit them to the supplier.
Dealing with Orders for Perishable Products
Some of your products are perishable, and can not be shipped over a weekend or holiday.
You need to check and hold each order until it can be shipped. BackOfficeBot can
determine if orders will reach their destination before the weekend (either just
by the destination state, or by querying FedEx® about the specific zip code).
Product Combinations and Inventory Control
Some of your products are multiples of the same SKU, and some are samplers. Your
ecommerce systems is only able to handle inventory for single-SKU products, not
product combinations. BackOfficeBot can monitor such an inventory, send you detailed
stock reports, and notify customers when out-of-stock items are ordered.
Flexible Analysis and Reports
The ecommerce platform you use provides you with analysis data about your sales,
products and customers, but it doesn't tell you exactly what you want to know. BackOfficeBot
can provide you with downloadable reports that give you the exact information that
you want about your sales, inventory, products and customers.